FAQ
Questions, answered.
Is there a limit to how many requests I can make?
No. Signature includes unlimited requests. Whatever you need, drop us a message and we'll get it sorted.
How quickly will I hear back?
We respond within 1 hour, every day between 7am and 10pm.
What if I need something outside of those hours?
For Signature, requests sent outside active hours will be picked up as soon as we're back online. We can't guarantee it, but we'll always try. Bespoke clients can call us directly for genuinely urgent out-of-hours needs.
How do I actually send a request?
Everything goes through WhatsApp: a direct line to one of us, end-to-end encrypted, so nothing sits in a general inbox.
Is there a contract?
No. Signature is rolling month-to-month. Cancel anytime with one month's notice.
Where do you cover?
We're based in and cover Yorkshire. Shopping as a service (Bespoke) generally covers Ilkley, Harrogate, Wetherby and Leeds, though we can arrange this online where a client is further out.
How does billing work?
Your monthly retainer is billed automatically. Costs for individual bookings, like chauffeurs and private chefs, are billed separately, with everything made clear before we book.
What if you can't get something, like a fully booked restaurant or a sold-out event?
We'll always try our absolute best to get you what you're after. If it's genuinely not possible, we'll come back with the best alternative we can find.
Is there a trial?
No. We start with a call to properly understand your lifestyle and preferences, then get you set up. Every client has a profile with us, so we already know how you like things done.