FAQ
Questions, answered.
Is there a limit to how many requests I can make?
Whatever you need, drop us a message and we'll get it sorted.
How quickly will I hear back?
We aim to reply within 1 hour, every day between 8am and 10pm.
What if I need something outside of those hours?
You are very welcome to message or call us any time, day or night, and we will respond as soon as we can. If something is urgent, call us and we will do our best to pick up.
How do I actually send a request?
Everything goes through WhatsApp: a direct line to one of us, end-to-end encrypted, so nothing sits in a general inbox.
Is there a contract?
No long contracts. Your membership renews monthly and you can cancel any time, taking effect at the end of the month you have paid for.
Where do you cover?
We're based in Yorkshire and arrange things across the UK and beyond. Shopping as a service generally covers Ilkley, Harrogate, Wetherby and Leeds, though we can arrange this online where a client is further out.
How does billing work?
Membership is billed monthly to the card you save when you join. For services that carry a real cost, such as a chauffeur or a private chef, we confirm the total with you before we book, and you pay through your account.
What if you can't get something, like a fully booked restaurant or a sold-out event?
We'll always try our absolute best to get you what you're after. If it's genuinely not possible, we'll come back with the best alternative we can find.
Is there a trial?
No. We start with a call to properly understand your lifestyle and preferences, then get you set up. Every client has a profile with us, so we already know how you like things done.